We do sincerely hope that our service does not give you the need to consider making a complaint, but in the unlikely event that it does then, in the first instance, you should raise it with the person dealing with your file, and if that does not resolve the issue, you should then contact the Supervisor, the details of which are set out in the Terms of Business sent to you at the outset of your case.
If your complaint then remains unresolved, you should put your complaint in writing to Kathryn Doogue,
Director (by post to Kirkham Legal, 74 Rochdale Road, Royton, Oldham OL2 6QJ or by email to firstname.lastname@example.org) who will then deal with it. If the complaint relates to Kathryn, then you should contact Edwina Ashworth, Director (the same postal address as above, or by email to email@example.com). We have a formal procedure in place which deals with how we handle complaints and we have eight weeks to consider your complaint, although generally we do respond within 28 days.
If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. Normally, you need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). The Legal Ombudsman currently states that it could be six months before they look at your complaint. The Legal Ombudsman’s contact details are:-