Annual Client Feedback Review

Here at Kirkham Legal, at the end of every case, we send out a client questionnaire to provide our clients with the opportunity of providing honest feedback for the service that we have given to them. These questionnaires also provide valuable management information, as we review them regularly (and do an in-depth annual review) to spot any potential areas for improvement, to satisfy ourselves that what we are doing meets the demands of our clients, and, of course, to praise our team for a job well done.

“I have just completed the firm’s annual review for the period covering April 2018 to April 2019, and the results have been very satisfactory”, says Daniel Prince, Solicitor and Legal and Business Affairs Consultant, who adds, “we had a total of 253 questionnaires returned, and in our Private Client Department the client satisfaction score was 98.89%, and in our Conveyancing Department it was 98.05%, which are fantastic figures. In 202 of those questionnaires, we received a top mark of 10 out of 10.  These figures reflect the hard work and client focused approach that all of our staff display each day, which in turn reflects in our continued success and growth”.